After your order has been shipped, you will receive a tracking link from Paack that will allow you to track the status of your delivery in real-time.

In the event that the first delivery attempt is unsuccessful, don't worry. We will make a second attempt on the next day or the first available business day. Additionally, if we are unable to deliver your order to your address, we have two alternative options:

Delivery to a neighbor: If we cannot deliver your order to your address, we can leave it with the nearest available neighbor, unless you have previously indicated that you do not want this option.

Condo concierge: We also have the option of leaving your order at the condo concierge if it is available and you have not specified otherwise.

If, for any reason, you have not yet received confirmation that your order has been shipped, we recommend contacting your seller for more information.

Please note that, in the case of multiple failed delivery attempts and if we are unable to deliver your order, we will unfortunately have to return it to your seller so that you can arrange for a new delivery or resolve any issues.