Upon dispatch, you will receive a tracking link from Paack to follow your delivery.

If the first delivery attempt is unsuccessful, we will either re-attempt on another day or leave your parcel with the closest available neighbour, unless previously instructed not to do so. 

If you have not yet received confirmation that your parcel has been dispatched, we suggest you to contact the retailer for more information.

After several delivery attempts, if we have been unable to deliver your parcel, it will be returned to the retailer.