You can track your order and check the status in real-time through the tracking link received in your shipment email or directly on our website. You will need your tracking number and the delivery postal code.
How many times will you attempt my delivery?
Every order sent through the Paack network is scheduled with a minimum of two delivery attempts. However, the number of attempts may vary depending on the specific agreement between the seller and Paack. We recommend that you contact your seller directly for more detailed information on the number of scheduled delivery attempts for your order.
There has been a problem with my delivery address on the first attempt
In the event that an issue arises with the delivery address on the first attempt, we offer solutions to ensure a successful delivery. To do this, we recommend the following steps:
Check your email; Paack sends an email each time we encounter an incorrect address. In this email, you will have the option to modify your delivery address. You can also modify your address through our chat, which you will find at the bottom right in our frequently asked questions or our tracking page.
I would like Paack to deliver for my business
We would love to hear from you!
For all business inquiries, please use our contact form and select the option "I'm a retailer or brand wanting to learn more about Paack".
What should i do in case that my delivery is not on time?
In case a problem arises, we offer solutions to ensure a smooth delivery.
Check your email; Paack sends an email each time we encounter an issue. You can also contact us through our chat, which you will find at the bottom right in our frequently asked questions or our tracking page.
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In accordance with Article 13 of the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Article 11 of Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, we inform you that your personal data will be incorporated into the information systems belonging to PAACK LOGISTICS IBERIA, S.L.U for the purpose of responding to your enquiries and requests. The legal basis for its processing is your express consent.
In addition, we inform you that companies within the PAACK Group and the necessary third parties may receive your data in order to provide the services.
At any time, you can exercise your rights of access, rectification, deletion, limitation, portability or opposition to the processing of your data, and make a complaint if you believe that PAACK LOGISTICS IBERIA, S.L.U. is processing your personal data inappropriately, by sending a written communication to the address Vía Augusta, n.º 17, Principal, 08006 Barcelona, or via the email address firstname.lastname@example.org.